LEGAL TERMS
Business Entity
kiiks Co., Ltd
Operation Manager
Hijiri Endo
Email Address
info@kiiks.online
Sales Prices
Shown with each item
Ordering Methods
Online transactions with shopping carts
Payment Methods
Credit card payment (VISA, MASTER, JCB, AMEX)
Amazon Pay
Apple Pay
Google Pay
PayPal
Shop Pay
Deferred payment (Paidy) *For details, click here
Mobile payment (PayPay)
Fees Necessary in Addition to Merchandise Price
■ Shipping Fees
Within Japan: 550 yen flat rate (1,100 yen for Okinawa Prefecture only)
■ Shipping Fees for Outside Japan
When you place an order, we will show you the shipping costs of EMS (International Express Mail) calculated by the combination of the region classification of the delivery address and the packing weight (a total of items, combined items, and packing materials). The shipping fees and area classifications are as described in EMS.
* Customs duty is not included and may be charged upon receipt.
* The weight of all items is based on actual measurements.
■ Various payment charges
The purchaser is responsible for paying those charges.
Due Date
Credit card payment: Immediate Payment
PayPal: Immediate Payment
Deferred payment (Paidy): For details, click here
Mobile payment (PayPay): Instantly
Delivery Time
The items ordered will usually be shipped within three business days.
* We will notify you by email when your order has been shipped. However, please note that there may be delays in sending the shipping confirmation email if there is a high volume of shipments. In some cases, we may not be able to send the email at all. We apologize for any inconvenience this may cause and appreciate your understanding in advance.
* For reserved items, the estimated shipping date is listed for each item.
Returns
We will accept returns and exchanges for the items you have ordered only if they are found to be defective upon delivery. In such cases, we will cover the return shipping costs and provide a replacement.
We conduct inspections when the products arrive to ensure that we send out only high-quality items. However, if you happen to receive a defective item, please refer to the following information and contact us for further assistance.
Please note that we cannot accept returns or exchanges in the following cases:
- If you contact us more than 4 days after the product has arrived
- If the product has been used
- If the product tags have been removed
- If the product has been damaged or stained in the customer's possession
- If any accessories or manuals have been lost
- If there is no defect with the product, we cannot accept returns or exchanges
If you wish to return the product, please be sure to contact us at info@kiiks.online.